Shipping & Delivery FAQ
How much does it cost to ship the food?
Flat $9.99 Shipping for all orders that include food upto 20 lbs.
Flat $5.99 Shipping for all orders less than 2 lb
When will my order be shipped?
Please allow 2-3 days for treats, bath and body product orders. Our dry food will be shipped withing 9-11 days of ordering for first time customers. We sprout our ingredients and them bake upon order, to ensure maximum freshness. If you order includes dry food and treats please allow 9-11 days for shipment for new customers. We recommended getting set-up for auto delivery, so you never run out of the food. Call us at 408 780 2275 or email us at firstname.lastname@example.org to set-up a subscription.
Do you offer subscriptions and auto delivery?
Yes we do. Contact us at 408 780 2275 or email@example.com for auto-delivery set-up. Our online subscription feature will be available in mid Fall.
How will my order be shipped?
All orders will be shipped via USPS or Fedex. Please allow 24 hours from the time your order is shipped for the tracking status to be reflected
What is your return policy?
On perishable food items, there are no refunds but we will certainly cancel an order before it is shipped if a customer so desires.
Do you ship internationally?
Yes we do. Suggest that you bundle multiple products to maximize on the shipping costs. Contact us at firstname.lastname@example.org for shipping estimates prior to order.
Please see our International Shipment Policy detailed below.
International Shipping Policy:
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. As the importer of record, you may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. (Countries that require an identification number include: Argentina, Brazil, Chile, China, Ecuador, Israel, Peru, South Africa, South Korea, Taiwan, and Turkey.)